Return & Refund Policy
Last updated: September 19, 2025
1. Overview
At Synergy Impex LLC, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Return & Refund Policy outlines the conditions under which we accept returns and offer refunds.
2. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return:
- The item must be unused and in the same condition that you received it
- It must be in the original packaging
- You must provide proof of purchase (receipt or order confirmation)
3. Non-returnable Items
Some items are exempt from being returned. These include:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., beauty products, hygiene products)
- Gift cards and downloadable software products
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method.
Please note: It may take 5–10 business days for the refund to reflect on your account depending on your payment provider.
5. Shipping Costs
You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent or defective product).
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of receiving the order. We will work with you to resolve the issue promptly.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us before sending the product back.
8. How to Initiate a Return
To initiate a return or refund, please contact our customer support:
Email: support@synergyimpexllc.com
Phone: +1 (342) 384 0394
Return Address: 5900 Balcones Drive #26668, Austin TX, USA 78731
9. Contact Us
If you have any questions about our Return and Refund Policy, feel free to reach out using the contact details above.